Frequently Asked Questions
Online Orders, Shipping & Returns
I’d like to return or exchange my order.
If you’d like to return product(s) and request a refund for orders placed within the last 45 days directly from store.golfpride.com, you can initiate a return on the “My Orders” page if you are logged in, or on “Orders & Returns” if you do not have an account. A free return label will be generated and emailed to you from FedEx.
Golf Pride will process your return within 10 business days of receiving the shipment. All grips not purchased from store.golfpride.com will be returned back to the sender.
How do I cancel my online order?
We strive to efficiently fulfill your order to ensure fast delivery. If you need to cancel an order, please complete the CONTACT US form or email us at firstname.lastname@example.org immediately. We will make every effort to cancel.
If your order is already in process, we are unable to cancel it. If this is the case, you can simply follow the instructions above to return your order. We will verify your order status after you contact us.
I ordered grips but have not yet received my tracking information. Where can I access that?
Orders are fulfilled Monday through Friday, your order will be processed and fulfilled within 1 business day of placing the order. You will receive your tracking information email the morning following shipment. If you have an account on store.golfpride.com, you may log in to your account and access your order history by clicking My Account –> My Orders in the top right-hand corner.
What is Golf Pride’s grip quality policy
If you believe your grip has a defect and was purchased directly through store.golfpride.com or from one of our certified retail locations, please contact email@example.com with details regarding the quality issue as well as relevant images of the grip. We cannot guarantee grips purchased from non-authorized retailers such as eBay.
I want to purchase the same grips that came on my clubs, but I can’t find them anywhere to purchase, can I order them?
We recommend reaching out to the club manufacturer directly for an exact replacement grip.
Do you offer active or retired military discounts?
Thank you for your service! Please contact firstname.lastname@example.org with your service details (name, branch, etc.), and our team will follow up with offerings for military members & veterans.